The Ritz-Carlton Club has a strong commitment to providing excellent service to all of our customers and owners, including respecting their concerns about privacy. We understand that visitors to this website may have questions about whether and how this website collects and uses information. We have prepared this statement ("Statement") to inform you of the privacy principles that govern this website.
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
At The Ritz-Carlton Club, meeting your needs and expectations form the foundation of everything we do – including protecting your privacy.
If after reviewing this Statement, you have any questions or privacy concerns please send an email to privacy@ritzcarltonclub.com or send a letter to:
The Ritz-Carlton Club
Attn: Information Protection
6649 Westwood Blvd, Suite 500
Orlando, FL 32821
Browsing
This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request, and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website. We also use this information to better understand how visitors use our website and how we can better tune it, its contents and functionality to meet your needs.
Information We Collect and Its Uses
When we need to collect personally identifiable information from you to execute the requested transaction or provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation request, we will ask you for information such as name, address, telephone number and email address to process your request and might use it to contact you for clarification or help in processing, if necessary.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card or financial data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."
After information reaches the Ritz-Carlton Club, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of the Ritz-Carlton Club. Because laws applicable to personal information vary by country, our vacation resorts or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on this site and covered by this privacy statement is generally processed and stored in the United States.
Disclosure of Information to Third Parties
The Ritz-Carlton Club prohibits the sale or transfer of personal information to entities outside of the Ritz-Carlton Club for their use without your approval and giving you the opportunity to opt-out. The Ritz-Carlton Club may send personally identifiable information about when we need to send the information to companies who work on behalf of the Ritz-Carlton Club (e.g., mailhouses) to send you communications or otherwise service your requests. These companies do not have any right to use the information we provide to them for any purpose beyond what is necessary to assist us.
Cookies
This website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. This website requires the use of a cookie to keep information you enter on multiple pages together. This cookie is a session cookie and expires when you close your browser. We also use a persistent cookie if you choose to have your username automatically remembered to avoid re-entry every time you login to the website. This persistent cookie will expire one year after it is first placed on your computer.
Other Sites
The Ritz-Carlton Club is only responsible for the privacy statement and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from and to the non-Ritz-Carlton Club websites that you may access from this website.
Legal Issues
This is a United States website and is subject to United States law. The Ritz-Carlton Club will disclose personal information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Ritz-Carlton Club owners, visitors, employees, or property (including this site), or to others. Laws related to personal identifiable information vary by country.
Ritzcarltonrealestate.com Internet Privacy Statement Changes
In the future, we may need to change the privacy statement for the ritzcarltonrealestate.com. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on February 27, 2006.
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